{"id":1002,"date":"2022-06-08T18:02:17","date_gmt":"2022-06-08T23:02:17","guid":{"rendered":"https:\/\/factura.com\/ayuda\/?p=1002"},"modified":"2022-09-12T13:21:13","modified_gmt":"2022-09-12T18:21:13","slug":"describir-un-problema-a-soporte-plug-in","status":"publish","type":"post","link":"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/","title":{"rendered":"Describir un problema a soporte (Plugin)"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Para describir un problema al equipo de soporte (Plugin) y poder apoyar a tu situaci\u00f3n, es necesario enviar la informaci\u00f3n completa al correo de<strong> <a href=\"mailto:soporte@factura.com\">soporte@factura.com<\/a><\/strong>, desde el correo que tienes registrado en Factura.com, con la siguiente informaci\u00f3n:<\/p>\n\n\n\n<p class=\"has-kbg-text-color has-kbg-bg-background-color has-text-color has-background wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"31\" class=\"wp-image-962\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-enlace-notas-bco-naranja.png\" alt=\"\"> <mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-kbg-text-color\"><strong>Nota.&nbsp;<\/strong>Copia y pega en el correo las siguientes preguntas con sus respectivas respuestas.<\/mark><\/p>\n\n\n\n<ol class=\"wp-block-list\"><li>\u00bfCu\u00e1l es el correo con el que est\u00e1 registrado en Factura.com o Sandbox?<\/li><li>Si tienes m\u00e1s de un RFC registrado, \u00bfcon qu\u00e9 RFC tienes el problema? (s\u00f3lo producci\u00f3n)<\/li><li>\u00bfQu\u00e9 Plugin tienes instalado?<\/li><li>\u00bfCu\u00e1l es el enlace de su tienda?<\/li><li>\u00bfCu\u00e1l es el enlace del panel de administraci\u00f3n de su tienda?<\/li><li>Agrega los datos de acceso por FTP y al admin de su tienda (sin estos datos no podremos revisar el error). Entendemos que estos accesos pueden ser sensibles, recuerde que pueden crear accesos temporales, lo importante es poder ver la carpeta donde est\u00e1 instalado el Plugin, a veces el error no requiere accesos al admin de su tienda, si este es el caso con los accesos FTP es suficiente.<\/li><li>Descripci\u00f3n del problema (entre m\u00e1s informaci\u00f3n detallada nos pueda brindar mejor, adjunte fotos de pantalla de ser posible)<\/li><li>Autorizaci\u00f3n para hacer una prueba timbrando desde su cuenta para replicar el proceso.<\/li><li>En caso de que el error sea por no poder emitir una factura, agrega los datos del pedido y datos de facturaci\u00f3n.<\/li><\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">El equipo de soporte te responder\u00e1 por correo electr\u00f3nico y dar\u00e1 seguimiento a tu caso.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>*Por pol\u00edticas de la empresa deber\u00e1s enviar la informaci\u00f3n desde el correo de la cuenta donde tiene el error.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-1086\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-globo-texto-1-azul.png\" alt=\"\"> Si requieres asistencia\/seguimiento a tu caso, crea una solicitud en el <a href=\"https:\/\/facturacom.atlassian.net\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Centro de Atenci\u00f3n Factura.com<\/strong><\/a>, si deseas aclarar dudas o informaci\u00f3n en general puedes contactarnos por el chat de atenci\u00f3n que est\u00e1 disponible dentro de tu panel de administraci\u00f3n.<\/p>\n<div id=\"af-was\">\n\t\t\t\t<h3>\u00bfFue \u00fatil este art\u00edculo?<\/h3>\n\t\t\t\t<a href=\"#\" id=\"af-yes\">Si<\/a>\n\t\t\t\t<a href=\"#\" id=\"af-no\">No<\/a>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-1\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-popup-1-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfQu\u00e9 est\u00e1 incorrecto?<\/h3>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-incorrect\">Este art\u00edculo contiene informaci\u00f3n incorrecta.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-missing\">Este art\u00edculo no contiene la informaci\u00f3n que estoy buscando.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-2\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfC\u00f3mo podemos mejorarlo?<\/h3>\n\t\t\t\t\t\t<form id=\"af-feedback-form\" accept-charset=\"UTF-8\" method=\"post\">\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"3c878dea1c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/posts\/1002\" \/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"af_response\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-response\" name=\"af-response\" value=\"Article was helpful\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-post-id\" name=\"af-post-id\" value=\"1002\"\/>\n\t\t\t\t\t\t\t<label for=\"af-feedback\"><span class=\"af-incorrect\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n est\u00e1 incorrecta:<\/span><span class=\"af-missing\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n falta:<\/span><\/label>\n\t\t\t\t\t\t\t<textarea rows=\"4\" minlength=\"20\" id=\"af-feedback\" name=\"af-feedback\" required><\/textarea>\n\t\t\t\t\t\t\t<div class=\"af-row\">\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-name\">Tu Nombre:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"af-name\" name=\"af-name\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-email\">Tu Email:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"email\" id=\"af-email\" name=\"af-email\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<p class=\"af-error\"><\/p>\n\t\t\t\t\t\t\t<input type=\"submit\" value=\"Enviar\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-3\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-poopup-content-3\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00a1Apreciamos tus comentarios!<\/h3>\n\t\t\t\t\t\t<p style=\"text-align: center;\">Tus respuestas ser\u00e1n usadas para mejorar nuestro contenido.<\/p>\n\t\t\t\t\t\t<h4>S\u00edguenos en nuestras redes sociales.:<\/h4>\n\n<div class=\"cont-redes centrado\">\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.facebook.com\/FacturaMexico\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-facebook\" aria-hidden=\"true\"><\/i><\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.youtube.com\/channel\/UCHIQwm1Y2z3OZJpDtO19RXw\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-youtube-play\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/twitter.com\/Factura_com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-twitter\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.linkedin.com\/company\/factura-com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-linkedin\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.instagram.com\/facturacom\/\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-instagram\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.tiktok.com\/@facturacom\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\">\n<div id=\"tiktok\">\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/cdn.factura.com\/images\/landings\/common\/tiktok-negro.png\" width=\"20\" class=\"tik img-top\">\n<\/div>\n<\/a>\n<\/div>\n<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Si est\u00e1s probando alguno de nuestros plug-ins y tienes un error que no puedes resolver, aqu\u00ed c\u00f3mo reportarlo&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"inline_featured_image":false,"footnotes":""},"categories":[57,193],"tags":[404,367,403],"class_list":["post-1002","post","type-post","status-publish","format-standard","hentry","category-desarrolladores","category-plugin","tag-error","tag-plugin","tag-problema"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Describir un problema a soporte (Plugin) - Centro de Ayuda<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Describir un problema a soporte (Plugin) - Centro de Ayuda\" \/>\n<meta property=\"og:description\" content=\"Si est\u00e1s probando alguno de nuestros plug-ins y tienes un error que no puedes resolver, aqu\u00ed c\u00f3mo reportarlo...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/\" \/>\n<meta property=\"og:site_name\" content=\"Centro de Ayuda\" \/>\n<meta property=\"article:published_time\" content=\"2022-06-08T23:02:17+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2022-09-12T18:21:13+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-enlace-notas-bco-naranja.png\" \/>\n<meta name=\"author\" content=\"Diana Montes\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Escrito por\" \/>\n\t<meta name=\"twitter:data1\" content=\"Diana Montes\" \/>\n\t<meta name=\"twitter:label2\" content=\"Tiempo de lectura\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutos\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/\",\"url\":\"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/\",\"name\":\"Describir un problema a soporte (Plugin) - Centro de Ayuda\",\"isPartOf\":{\"@id\":\"https:\/\/factura.com\/ayuda\/#website\"},\"datePublished\":\"2022-06-08T23:02:17+00:00\",\"dateModified\":\"2022-09-12T18:21:13+00:00\",\"author\":{\"@id\":\"https:\/\/factura.com\/ayuda\/#\/schema\/person\/7b50755ee311d665c16573501c07819c\"},\"breadcrumb\":{\"@id\":\"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/#breadcrumb\"},\"inLanguage\":\"es\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Inicio\",\"item\":\"https:\/\/factura.com\/ayuda\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Describir un problema a soporte (Plugin)\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/factura.com\/ayuda\/#website\",\"url\":\"https:\/\/factura.com\/ayuda\/\",\"name\":\"Centro de Ayuda\",\"description\":\"Encuentra manuales y tutoriales\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/factura.com\/ayuda\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"es\"},{\"@type\":\"Person\",\"@id\":\"https:\/\/factura.com\/ayuda\/#\/schema\/person\/7b50755ee311d665c16573501c07819c\",\"name\":\"Diana Montes\",\"image\":{\"@type\":\"ImageObject\",\"inLanguage\":\"es\",\"@id\":\"https:\/\/factura.com\/ayuda\/#\/schema\/person\/image\/\",\"url\":\"https:\/\/secure.gravatar.com\/avatar\/8c66fb1cbd7ec6c1349a78e3666cbaa6d2c3e32b30c32f954778104535ab2849?s=96&d=mm&r=g\",\"contentUrl\":\"https:\/\/secure.gravatar.com\/avatar\/8c66fb1cbd7ec6c1349a78e3666cbaa6d2c3e32b30c32f954778104535ab2849?s=96&d=mm&r=g\",\"caption\":\"Diana Montes\"},\"description\":\"Gusto por la capacitaci\u00f3n, desarrollo de manuales, tutoriales, multimedia.\",\"url\":\"https:\/\/factura.com\/ayuda\/author\/diana\/\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Describir un problema a soporte (Plugin) - Centro de Ayuda","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/","og_locale":"es_MX","og_type":"article","og_title":"Describir un problema a soporte (Plugin) - Centro de Ayuda","og_description":"Si est\u00e1s probando alguno de nuestros plug-ins y tienes un error que no puedes resolver, aqu\u00ed c\u00f3mo reportarlo...","og_url":"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/","og_site_name":"Centro de Ayuda","article_published_time":"2022-06-08T23:02:17+00:00","article_modified_time":"2022-09-12T18:21:13+00:00","og_image":[{"url":"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-enlace-notas-bco-naranja.png"}],"author":"Diana Montes","twitter_card":"summary_large_image","twitter_misc":{"Escrito por":"Diana Montes","Tiempo de lectura":"2 minutos"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/","url":"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/","name":"Describir un problema a soporte (Plugin) - Centro de Ayuda","isPartOf":{"@id":"https:\/\/factura.com\/ayuda\/#website"},"datePublished":"2022-06-08T23:02:17+00:00","dateModified":"2022-09-12T18:21:13+00:00","author":{"@id":"https:\/\/factura.com\/ayuda\/#\/schema\/person\/7b50755ee311d665c16573501c07819c"},"breadcrumb":{"@id":"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/#breadcrumb"},"inLanguage":"es","potentialAction":[{"@type":"ReadAction","target":["https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/factura.com\/ayuda\/describir-un-problema-a-soporte-plug-in\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Inicio","item":"https:\/\/factura.com\/ayuda\/"},{"@type":"ListItem","position":2,"name":"Describir un problema a soporte (Plugin)"}]},{"@type":"WebSite","@id":"https:\/\/factura.com\/ayuda\/#website","url":"https:\/\/factura.com\/ayuda\/","name":"Centro de Ayuda","description":"Encuentra manuales y tutoriales","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/factura.com\/ayuda\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"es"},{"@type":"Person","@id":"https:\/\/factura.com\/ayuda\/#\/schema\/person\/7b50755ee311d665c16573501c07819c","name":"Diana Montes","image":{"@type":"ImageObject","inLanguage":"es","@id":"https:\/\/factura.com\/ayuda\/#\/schema\/person\/image\/","url":"https:\/\/secure.gravatar.com\/avatar\/8c66fb1cbd7ec6c1349a78e3666cbaa6d2c3e32b30c32f954778104535ab2849?s=96&d=mm&r=g","contentUrl":"https:\/\/secure.gravatar.com\/avatar\/8c66fb1cbd7ec6c1349a78e3666cbaa6d2c3e32b30c32f954778104535ab2849?s=96&d=mm&r=g","caption":"Diana Montes"},"description":"Gusto por la capacitaci\u00f3n, desarrollo de manuales, tutoriales, multimedia.","url":"https:\/\/factura.com\/ayuda\/author\/diana\/"}]}},"_links":{"self":[{"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/posts\/1002","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/comments?post=1002"}],"version-history":[{"count":1,"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/posts\/1002\/revisions"}],"predecessor-version":[{"id":2141,"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/posts\/1002\/revisions\/2141"}],"wp:attachment":[{"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/media?parent=1002"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/categories?post=1002"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/factura.com\/ayuda\/wp-json\/wp\/v2\/tags?post=1002"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}