{"id":1147,"date":"2022-06-21T13:37:57","date_gmt":"2022-06-21T18:37:57","guid":{"rendered":"https:\/\/factura.com\/ayuda\/?p=1147"},"modified":"2024-04-10T16:50:22","modified_gmt":"2024-04-10T21:50:22","slug":"plantilla-de-email","status":"publish","type":"post","link":"https:\/\/factura.com\/ayuda\/plantilla-de-email\/","title":{"rendered":"Plantilla de email"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">La <strong>plantilla de email<\/strong>, es un servicio que Factura.com pone a disposici\u00f3n de sus clientes para que puedan <strong>editar el mensaje que llega al receptor de un CFDI <\/strong>cada vez que se emite una factura.<\/p>\n\n\n\n<p class=\"has-kbg-text-color has-kbg-bg-background-color has-text-color has-background wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"18\" class=\"wp-image-964\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-globo-texto-naranja.png\" alt=\"\"> Los planes que tienen incluido este servicio son <strong>Plan Empresa<\/strong> y P<strong>lan Folios por Volumen<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Si cuentas con el servicio en tu plan de facturaci\u00f3n, dir\u00edgete a tu panel en Factura.com, accede a \u201c<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Configuraciones<\/mark><\/strong>\u201d y presiona en \u201c<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Plantilla email<\/mark><\/strong>\u201d.<\/p>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"484\" height=\"802\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2024\/04\/Captura-de-pantalla-2024-04-10-a-las-15.26.31.png\" alt=\"Men\u00fa lateral izquierdo Configuraciones - Plantilla email\" class=\"wp-image-4737\" style=\"width:229px;height:auto\" srcset=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2024\/04\/Captura-de-pantalla-2024-04-10-a-las-15.26.31.png 484w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2024\/04\/Captura-de-pantalla-2024-04-10-a-las-15.26.31-181x300.png 181w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2024\/04\/Captura-de-pantalla-2024-04-10-a-las-15.26.31-12x20.png 12w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2024\/04\/Captura-de-pantalla-2024-04-10-a-las-15.26.31-19x32.png 19w\" sizes=\"auto, (max-width: 484px) 100vw, 484px\" \/><figcaption class=\"wp-element-caption\">Men\u00fa lateral izquierdo Configuraciones &#8211; Plantilla email<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">En esta secci\u00f3n, te presentamos los elementos a editar: <\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2598\" height=\"2224\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/Factura-com-8.png\" alt=\"Editar plantilla\" class=\"wp-image-1149\"\/><figcaption class=\"wp-element-caption\">Editar plantilla<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Podr\u00e1s editar los siguientes campos:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Color del tema<\/mark><\/strong>: Es el color de fondo del texto del email. Puede ser de color o dejarlo en blanco.<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Color fuente del tema<\/mark><\/strong>: Es el color del texto.<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Asunto<\/mark><\/strong>: Es el asunto del email que ver\u00e1 tu cliente.<\/li>\n\n\n\n<li><strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Contenido del email<\/mark><\/strong>: Es el texto dentro del correo electr\u00f3nico.<\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2584\" height=\"688\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/Factura-com-9.png\" alt=\"Editar plantilla, campos a cambiar\" class=\"wp-image-1150\"\/><figcaption class=\"wp-element-caption\">Editar plantilla, campos a cambiar<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">En las secciones de &#8220;<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Asunto<\/mark><\/strong>&#8221; y &#8220;<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Contenido del email<\/mark><\/strong>&#8221; puedes agregar variables que toman informaci\u00f3n de tu cuenta para completar tu mensaje, por ejemplo:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Imprime el tipo de documento enviado: <strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">{tipo_cfdi}<\/mark><\/strong><\/li>\n\n\n\n<li>Imprime el n\u00famero de pedido: <strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">{n\u00famero_pedido}<\/mark><\/strong><\/li>\n\n\n\n<li>Imprime raz\u00f3n social: <strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">{mi_raz\u00f3n_social}<\/mark><\/strong><\/li>\n\n\n\n<li>Imprime el nombre del cliente: <strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">{nombre_cliente}<\/mark><\/strong><\/li>\n\n\n\n<li>Imprime letra del documento: <strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">{folio_letra}<\/mark><\/strong><\/li>\n\n\n\n<li>Imprime n\u00famero del documento: <strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">{folio_n\u00famero}<\/mark><\/strong><\/li>\n\n\n\n<li>Imprime tel\u00e9fono: <strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">{tel_mi_empresa}<\/mark><\/strong><\/li>\n<\/ul>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2278\" height=\"1360\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/Screenshot-6-1.png\" alt=\"Editar plantilla, se\u00f1alando las variables que se pueden agregar\" class=\"wp-image-1151\"\/><figcaption class=\"wp-element-caption\">Editar plantilla, se\u00f1alando las variables que se pueden agregar<\/figcaption><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">En el caso de la imagen anterior, las variables agregadas en el campo &#8220;<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Asunto<\/mark><\/strong>&#8221; se ver\u00e1 as\u00ed:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"1460\" height=\"148\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/Captura-de-Pantalla-2022-06-21-a-las-13.30.14.png\" alt=\"\" class=\"wp-image-1153\"\/><\/figure>\n\n\n\n<p class=\"wp-block-paragraph\">Para finalizar, presiona en &#8220;<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">Guardar cambios<\/mark><\/strong>&#8220;.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Puedes restablecer a la plantilla original si los cambios no fueron de tu agrado y deseas volver a ver el modelo de correo que enviamos por defecto seleccionando esta casilla:<\/p>\n\n\n\n<figure class=\"wp-block-image size-full\"><img loading=\"lazy\" decoding=\"async\" width=\"2298\" height=\"558\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/Screenshot-7-1.png\" alt=\"Editar plantilla, opci\u00f3n para reestablecer a la plantilla original\" class=\"wp-image-1154\"\/><figcaption class=\"wp-element-caption\">Editar plantilla, opci\u00f3n para reestablecer a la plantilla original<\/figcaption><\/figure>\n\n\n\n<p class=\"has-kbg-text-color has-kbg-bg-background-color has-text-color has-background wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"31\" class=\"wp-image-961\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-enlace-notas-bco-azul.png\" alt=\"\"> <strong>Nota<\/strong>. Recuerda presionar en <strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">Guardar cambios<\/mark><\/strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-kbg-text-color\"> para que se vean las modificaciones que realices.<\/mark><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-1086\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-globo-texto-1-azul.png\" alt=\"\"> Si requieres asistencia\/seguimiento a tu caso, crea una solicitud en el <a href=\"https:\/\/facturacom.atlassian.net\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Centro de Atenci\u00f3n Factura.com<\/strong><\/a>, si deseas aclarar dudas o informaci\u00f3n en general puedes contactarnos por el chat de atenci\u00f3n que est\u00e1 disponible dentro de tu panel de administraci\u00f3n.<\/p>\n<div id=\"af-was\">\n\t\t\t\t<h3>\u00bfFue \u00fatil este art\u00edculo?<\/h3>\n\t\t\t\t<a href=\"#\" id=\"af-yes\">Si<\/a>\n\t\t\t\t<a href=\"#\" id=\"af-no\">No<\/a>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-1\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-popup-1-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfQu\u00e9 est\u00e1 incorrecto?<\/h3>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-incorrect\">Este art\u00edculo contiene informaci\u00f3n incorrecta.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-missing\">Este art\u00edculo no contiene la informaci\u00f3n que estoy buscando.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-2\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfC\u00f3mo podemos mejorarlo?<\/h3>\n\t\t\t\t\t\t<form id=\"af-feedback-form\" accept-charset=\"UTF-8\" method=\"post\">\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"3c878dea1c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/posts\/1147\" \/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"af_response\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-response\" name=\"af-response\" value=\"Article was helpful\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-post-id\" name=\"af-post-id\" value=\"1147\"\/>\n\t\t\t\t\t\t\t<label for=\"af-feedback\"><span class=\"af-incorrect\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n est\u00e1 incorrecta:<\/span><span class=\"af-missing\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n falta:<\/span><\/label>\n\t\t\t\t\t\t\t<textarea rows=\"4\" minlength=\"20\" id=\"af-feedback\" name=\"af-feedback\" required><\/textarea>\n\t\t\t\t\t\t\t<div class=\"af-row\">\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-name\">Tu Nombre:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"af-name\" name=\"af-name\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-email\">Tu Email:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"email\" id=\"af-email\" name=\"af-email\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<p class=\"af-error\"><\/p>\n\t\t\t\t\t\t\t<input type=\"submit\" value=\"Enviar\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-3\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-poopup-content-3\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00a1Apreciamos tus comentarios!<\/h3>\n\t\t\t\t\t\t<p style=\"text-align: center;\">Tus respuestas ser\u00e1n usadas para mejorar nuestro contenido.<\/p>\n\t\t\t\t\t\t<h4>S\u00edguenos en nuestras redes sociales.:<\/h4>\n\n<div class=\"cont-redes centrado\">\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.facebook.com\/FacturaMexico\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-facebook\" aria-hidden=\"true\"><\/i><\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.youtube.com\/channel\/UCHIQwm1Y2z3OZJpDtO19RXw\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-youtube-play\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/twitter.com\/Factura_com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-twitter\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.linkedin.com\/company\/factura-com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-linkedin\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.instagram.com\/facturacom\/\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-instagram\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.tiktok.com\/@facturacom\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\">\n<div id=\"tiktok\">\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/cdn.factura.com\/images\/landings\/common\/tiktok-negro.png\" width=\"20\" class=\"tik 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Los planes que tienen incluido este servicio son Plan Empresa y Plan Folios por Volumen. Si cuentas con el servicio [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"inline_featured_image":false,"footnotes":""},"categories":[185,60],"tags":[468,426,428,476],"class_list":["post-1147","post","type-post","status-publish","format-standard","hentry","category-configuraciones","category-manuales","tag-configuraciones","tag-correo","tag-email","tag-plantilla"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Plantilla de email - Centro de Ayuda<\/title>\n<meta name=\"description\" content=\"Personaliza tus emails de facturaci\u00f3n con la plantilla de email en Factura.com. Crea mensajes profesionales y brinda una experiencia \u00fanica a tus clientes\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/factura.com\/ayuda\/plantilla-de-email\/\" \/>\n<meta property=\"og:locale\" content=\"es_MX\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Plantilla de email - Centro de Ayuda\" \/>\n<meta property=\"og:description\" content=\"Personaliza tus emails de facturaci\u00f3n con la plantilla de email en Factura.com. 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