{"id":750,"date":"2022-01-18T18:00:44","date_gmt":"2022-01-19T00:00:44","guid":{"rendered":"https:\/\/factura.com\/ayuda\/?p=750"},"modified":"2026-06-24T16:19:15","modified_gmt":"2026-06-24T21:19:15","slug":"como-cambiar-la-contrasena","status":"publish","type":"post","link":"https:\/\/factura.com\/ayuda\/como-cambiar-la-contrasena\/","title":{"rendered":"C\u00f3mo cambiar la contrase\u00f1a de mi cuenta"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Este art\u00edculo te ayudar\u00e1 si est\u00e1s en cualquiera de las siguientes situaciones:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Olvidaste tu contrase\u00f1a.<\/li>\n\n\n\n<li>Deseas cambiar tu contrase\u00f1a.<\/li>\n\n\n\n<li>Tienes problemas para acceder con tu contrase\u00f1a actual.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">Paso 1. Manda la instrucci\u00f3n para realizar el cambio<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Dir\u00edgete a <a href=\"https:\/\/factura.com\/login\">factura.com\/login<\/a>&nbsp;e intenta entrar con una contrase\u00f1a incorrecta, el sistema mostrar\u00e1 un mensaje, presiona en &#8220;<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#2e90fa\" class=\"has-inline-color\">Olvide mi contrase\u00f1a<\/mark><\/strong>&#8220;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"837\" height=\"961\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Iniciar-sesion-Factura-com-06-24-2026_01_09_PM.png\" alt=\"\" class=\"wp-image-5737\" style=\"aspect-ratio:0.777542372881356;width:350px;height:auto\" srcset=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Iniciar-sesion-Factura-com-06-24-2026_01_09_PM.png 837w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Iniciar-sesion-Factura-com-06-24-2026_01_09_PM-261x300.png 261w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Iniciar-sesion-Factura-com-06-24-2026_01_09_PM-768x882.png 768w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Iniciar-sesion-Factura-com-06-24-2026_01_09_PM-17x20.png 17w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Iniciar-sesion-Factura-com-06-24-2026_01_09_PM-28x32.png 28w\" sizes=\"auto, (max-width: 837px) 100vw, 837px\" \/><figcaption class=\"wp-element-caption\">Vista de inicio de sesi\u00f3n<\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Paso 2. Ingresa tu correo de la cuenta<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Escribe el correo con el que est\u00e1s registrado en Factura.com y presiona en el bot\u00f3n &#8220;<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">Enviar link<\/mark><\/strong>&#8220;.<\/p>\n\n\n<div class=\"wp-block-image is-style-default\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"806\" height=\"884\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.10.34-p.m.png\" alt=\"\" class=\"wp-image-5738\" style=\"aspect-ratio:0.6696113074204947;width:331px;height:auto\" srcset=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.10.34-p.m.png 806w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.10.34-p.m-274x300.png 274w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.10.34-p.m-768x842.png 768w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.10.34-p.m-18x20.png 18w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.10.34-p.m-29x32.png 29w\" sizes=\"auto, (max-width: 806px) 100vw, 806px\" \/><figcaption class=\"wp-element-caption\">Vista recuperaci\u00f3n de contrase\u00f1a<\/figcaption><\/figure>\n<\/div>\n\n\n<h2 class=\"wp-block-heading\">Paso 3. Revisa tu correo<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Revisa tu bandeja de entrada de tu correo registrado en el sistema, tendr\u00e1s un correo con un enlace para que puedas restablecer tu contrase\u00f1a, presiona en el bot\u00f3n &#8220;<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">Restablece tu contrase\u00f1a<\/mark><\/strong>&#8220;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"796\" height=\"1126\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.20.51-p.m.png\" alt=\"\" class=\"wp-image-5739\" style=\"aspect-ratio:0.7069370330843117;width:298px;height:auto\" srcset=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.20.51-p.m.png 796w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.20.51-p.m-212x300.png 212w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.20.51-p.m-724x1024.png 724w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.20.51-p.m-768x1086.png 768w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.20.51-p.m-14x20.png 14w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.20.51-p.m-23x32.png 23w\" sizes=\"auto, (max-width: 796px) 100vw, 796px\" \/><figcaption class=\"wp-element-caption\">Vista de confirmaci\u00f3n de mensaje enviado a correo<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"has-kbg-text-color has-kbg-bg-background-color has-text-color has-background wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"22\" class=\"wp-image-957\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-enlace-advertencia.png\" alt=\"\"><strong> <\/strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-kbg-text-color\"><strong>Atenci\u00f3n<\/strong>. Este enlace s\u00f3lo estar\u00e1 activo durante 60 min, despu\u00e9s de esto expirar\u00e1.<\/mark><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Paso 4. Ingresa y confirma la contrase\u00f1a nueva<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Escribe tu nueva contrase\u00f1a y confirmala. A continuaci\u00f3n presiona en el bot\u00f3n &#8220;<strong><mark style=\"background-color:rgba(0, 0, 0, 0);color:#ff6600\" class=\"has-inline-color\">Continuar<\/mark><\/strong>&#8220;.<\/p>\n\n\n<div class=\"wp-block-image\">\n<figure class=\"aligncenter size-full is-resized\"><img loading=\"lazy\" decoding=\"async\" width=\"856\" height=\"828\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.24.29-p.m-1.png\" alt=\"\" class=\"wp-image-5745\" style=\"aspect-ratio:1.0338401654299965;width:347px;height:auto\" srcset=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.24.29-p.m-1.png 856w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.24.29-p.m-1-300x290.png 300w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.24.29-p.m-1-768x743.png 768w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.24.29-p.m-1-16x16.png 16w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.24.29-p.m-1-20x20.png 20w, https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/01\/Captura-de-pantalla-2026-06-24-a-las-1.24.29-p.m-1-32x32.png 32w\" sizes=\"auto, (max-width: 856px) 100vw, 856px\" \/><figcaption class=\"wp-element-caption\">Nueva contrase\u00f1a<\/figcaption><\/figure>\n<\/div>\n\n\n<p class=\"wp-block-paragraph\">Ya puedes ingresar a <a href=\"http:\/\/www.factura.com\/login\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>www.factura.com\/login<\/strong><\/a> con tu nueva contrase\u00f1a.<\/p>\n\n\n\n<p class=\"has-kbg-text-color has-kbg-bg-background-color has-text-color has-background has-link-color wp-elements-1 wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"22\" class=\"wp-image-957\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-enlace-advertencia.png\" alt=\"\"> <strong>Atenci\u00f3n<\/strong>. Factura.com nunca mandar\u00e1 correos pidiendo contrase\u00f1as o datos fiscales de tu cuenta, todo correo que se env\u00eda es informativo (terminaci\u00f3n del plan, pedidos vencidos, servicios terminados, recordatorio de pago o seguimientos de tickets abiertos por el due\u00f1o de la cuenta), si sospechas de un correo, no entres al enlace ni respondas. Te puedes poner en contacto con nosotros, a trav\u00e9s del chat desde tu panel de cliente o del Centro de Atenci\u00f3n para revisarlo.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-958\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-enlace-azul.png\" alt=\"\"> <strong>Qu\u00e9 m\u00e1s debo saber<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><a href=\"https:\/\/factura.com\/ayuda\/cambio-de-correo-electronico-en-facturacom\/\" target=\"_blank\" rel=\"noreferrer noopener\">\u00bfC\u00f3mo cambio el correo de mi cuenta?<\/a><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-1086\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-globo-texto-1-azul.png\" alt=\"\"> Si requieres asistencia\/seguimiento a tu caso, crea una solicitud en el <a href=\"https:\/\/facturacom.atlassian.net\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Centro de Atenci\u00f3n Factura.com<\/strong><\/a>, si deseas aclarar dudas o informaci\u00f3n en general puedes contactarnos por el chat de atenci\u00f3n que est\u00e1 disponible dentro de tu panel de administraci\u00f3n.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n<div id=\"af-was\">\n\t\t\t\t<h3>\u00bfFue \u00fatil este art\u00edculo?<\/h3>\n\t\t\t\t<a href=\"#\" id=\"af-yes\">Si<\/a>\n\t\t\t\t<a href=\"#\" id=\"af-no\">No<\/a>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-1\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-popup-1-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfQu\u00e9 est\u00e1 incorrecto?<\/h3>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-incorrect\">Este art\u00edculo contiene informaci\u00f3n incorrecta.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-missing\">Este art\u00edculo no contiene la informaci\u00f3n que estoy buscando.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-2\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfC\u00f3mo podemos mejorarlo?<\/h3>\n\t\t\t\t\t\t<form id=\"af-feedback-form\" accept-charset=\"UTF-8\" method=\"post\">\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"3c878dea1c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/posts\/750\" \/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"af_response\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-response\" name=\"af-response\" value=\"Article was helpful\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-post-id\" name=\"af-post-id\" value=\"750\"\/>\n\t\t\t\t\t\t\t<label for=\"af-feedback\"><span class=\"af-incorrect\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n est\u00e1 incorrecta:<\/span><span class=\"af-missing\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n falta:<\/span><\/label>\n\t\t\t\t\t\t\t<textarea rows=\"4\" minlength=\"20\" id=\"af-feedback\" name=\"af-feedback\" required><\/textarea>\n\t\t\t\t\t\t\t<div class=\"af-row\">\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-name\">Tu Nombre:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"af-name\" name=\"af-name\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-email\">Tu Email:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"email\" id=\"af-email\" name=\"af-email\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<p class=\"af-error\"><\/p>\n\t\t\t\t\t\t\t<input type=\"submit\" value=\"Enviar\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-3\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-poopup-content-3\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00a1Apreciamos tus comentarios!<\/h3>\n\t\t\t\t\t\t<p style=\"text-align: center;\">Tus respuestas ser\u00e1n usadas para mejorar nuestro contenido.<\/p>\n\t\t\t\t\t\t<h4>S\u00edguenos en nuestras redes sociales.:<\/h4>\n\n<div class=\"cont-redes centrado\">\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.facebook.com\/FacturaMexico\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-facebook\" aria-hidden=\"true\"><\/i><\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.youtube.com\/channel\/UCHIQwm1Y2z3OZJpDtO19RXw\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-youtube-play\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/twitter.com\/Factura_com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-twitter\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.linkedin.com\/company\/factura-com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-linkedin\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.instagram.com\/facturacom\/\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-instagram\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.tiktok.com\/@facturacom\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\">\n<div id=\"tiktok\">\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/cdn.factura.com\/images\/landings\/common\/tiktok-negro.png\" width=\"20\" class=\"tik img-top\">\n<\/div>\n<\/a>\n<\/div>\n<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u00bfYa no deseas seguir usando esa contrase\u00f1a?, \u00bfolvidaste tu contrase\u00f1a? con este manual puedes revisar c\u00f3mo cambiar tu contrase\u00f1a para entrar a tu cuenta.<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"inline_featured_image":false,"footnotes":""},"categories":[58],"tags":[379,429,425],"class_list":["post-750","post","type-post","status-publish","format-standard","hentry","category-soporte","tag-cambiar","tag-contrasena","tag-cuenta"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>C\u00f3mo cambiar la contrase\u00f1a de mi cuenta - Centro de Ayuda<\/title>\n<meta name=\"description\" content=\"Este art\u00edculo te ayudar\u00e1 si olvidaste la contrase\u00f1a de acceso a tu panel \u00f3 si 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