{"id":923,"date":"2022-06-06T16:35:03","date_gmt":"2022-06-06T21:35:03","guid":{"rendered":"https:\/\/factura.com\/ayuda\/?p=923"},"modified":"2023-07-27T17:12:57","modified_gmt":"2023-07-27T22:12:57","slug":"cambio-de-correo-electronico-en-facturacom","status":"publish","type":"post","link":"https:\/\/factura.com\/ayuda\/cambio-de-correo-electronico-en-facturacom\/","title":{"rendered":"Cambio de correo electr\u00f3nico de tu cuenta en Factura.com"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">Si deseas cambiar tu cuenta de correo electr\u00f3nico con el que actualmente entras a la plataforma de Factura.com, debes enviar un correo a <a href=\"mailto:soporte@factura.com\">soporte@factura.com<\/a> con la siguiente informaci\u00f3n:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Copia y pega en el correo las siguientes preguntas con sus respectivas respuestas.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><span style=\"color:#0071a1\" class=\"has-inline-color\">Asunto<\/span>:&nbsp;<\/strong>Cambio de correo electr\u00f3nico&nbsp;<\/p>\n\n\n\n<ol class=\"wp-block-list\">\n<li>\u00bfCu\u00e1l es cuenta de correo actual?:<\/li>\n\n\n\n<li>\u00bfCu\u00e1l es la nueva cuenta de correo electr\u00f3nico?:<\/li>\n\n\n\n<li>Nombre del usuario registrado:<\/li>\n\n\n\n<li>RFC y Raz\u00f3n Social registrados:<\/li>\n\n\n\n<li>\u00bfCu\u00e1l es el motivo del cambio de correo?:<\/li>\n\n\n\n<li>Adjuntar constancia de situaci\u00f3n fiscal.<\/li>\n\n\n\n<li>Adjuntar copia del INE en caso de ser persona f\u00edsica, escribiendo a un costado que nos da autorizaci\u00f3n para realizar el cambio de correo con firma.<\/li>\n\n\n\n<li>Adjuntar copia del acta constitutiva en caso de ser persona moral, escribiendo a un costado que nos da autorizaci\u00f3n para realizar el cambio de correo con firma.<\/li>\n<\/ol>\n\n\n\n<p class=\"wp-block-paragraph\">El <strong>equipo de soporte <\/strong>te responder\u00e1 por correo en cuanto quede realizado el cambio,<strong> la contrase\u00f1a seguir\u00e1 siendo la misma.<\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"has-kbg-text-color has-text-color wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"20\" height=\"20\" class=\"wp-image-958\" style=\"width: 20px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-enlace-azul.png\" alt=\"\"> <strong><mark style=\"background-color:rgba(0, 0, 0, 0)\" class=\"has-inline-color has-kbg-main-color\">\u00bfQu\u00e9 m\u00e1s debo saber?<\/mark><\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong><a href=\"https:\/\/factura.com\/ayuda\/como-cambiar-la-contrasena\/\">C\u00f3mo cambiar la contrase\u00f1a<\/a><\/strong><\/p>\n<div id=\"af-was\">\n\t\t\t\t<h3>\u00bfFue \u00fatil este art\u00edculo?<\/h3>\n\t\t\t\t<a href=\"#\" id=\"af-yes\">Si<\/a>\n\t\t\t\t<a href=\"#\" id=\"af-no\">No<\/a>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-1\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-popup-1-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfQu\u00e9 est\u00e1 incorrecto?<\/h3>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-incorrect\">Este art\u00edculo contiene informaci\u00f3n incorrecta.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-missing\">Este art\u00edculo no contiene la informaci\u00f3n que estoy buscando.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-2\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfC\u00f3mo podemos mejorarlo?<\/h3>\n\t\t\t\t\t\t<form id=\"af-feedback-form\" accept-charset=\"UTF-8\" method=\"post\">\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"3c878dea1c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/posts\/923\" \/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"af_response\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-response\" name=\"af-response\" value=\"Article was helpful\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-post-id\" name=\"af-post-id\" value=\"923\"\/>\n\t\t\t\t\t\t\t<label for=\"af-feedback\"><span class=\"af-incorrect\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n est\u00e1 incorrecta:<\/span><span class=\"af-missing\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n falta:<\/span><\/label>\n\t\t\t\t\t\t\t<textarea rows=\"4\" minlength=\"20\" id=\"af-feedback\" name=\"af-feedback\" required><\/textarea>\n\t\t\t\t\t\t\t<div class=\"af-row\">\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-name\">Tu Nombre:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"af-name\" name=\"af-name\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-email\">Tu Email:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"email\" id=\"af-email\" name=\"af-email\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<p class=\"af-error\"><\/p>\n\t\t\t\t\t\t\t<input type=\"submit\" value=\"Enviar\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-3\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-poopup-content-3\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00a1Apreciamos tus comentarios!<\/h3>\n\t\t\t\t\t\t<p style=\"text-align: center;\">Tus respuestas ser\u00e1n usadas para mejorar nuestro contenido.<\/p>\n\t\t\t\t\t\t<h4>S\u00edguenos en nuestras redes sociales.:<\/h4>\n\n<div class=\"cont-redes centrado\">\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.facebook.com\/FacturaMexico\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-facebook\" aria-hidden=\"true\"><\/i><\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.youtube.com\/channel\/UCHIQwm1Y2z3OZJpDtO19RXw\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-youtube-play\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/twitter.com\/Factura_com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-twitter\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.linkedin.com\/company\/factura-com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-linkedin\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.instagram.com\/facturacom\/\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-instagram\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.tiktok.com\/@facturacom\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\">\n<div id=\"tiktok\">\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/cdn.factura.com\/images\/landings\/common\/tiktok-negro.png\" width=\"20\" class=\"tik img-top\">\n<\/div>\n<\/a>\n<\/div>\n<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Si perdiste acceso a tu correo o simplemente deseas cambiar de correo electr\u00f3nico para entrar a tu cuenta debes enviar un correo, aqu\u00ed qu\u00e9 informaci\u00f3n agregar&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"inline_featured_image":false,"footnotes":""},"categories":[58],"tags":[427,426,428,374],"class_list":["post-923","post","type-post","status-publish","format-standard","hentry","category-soporte","tag-cambio","tag-correo","tag-email","tag-modificar"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Cambio de correo electr\u00f3nico de tu cuenta en Factura.com - Centro de Ayuda<\/title>\n<meta name=\"description\" content=\"Te explicamos el proceso para cambiar el correo electr\u00f3nico 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