{"id":932,"date":"2022-06-07T17:24:40","date_gmt":"2022-06-07T22:24:40","guid":{"rendered":"https:\/\/factura.com\/ayuda\/?p=932"},"modified":"2024-04-11T18:32:13","modified_gmt":"2024-04-11T23:32:13","slug":"garantia-de-satisfaccion","status":"publish","type":"post","link":"https:\/\/factura.com\/ayuda\/garantia-de-satisfaccion\/","title":{"rendered":"Garant\u00eda de satisfacci\u00f3n"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\">La garant\u00eda de satisfacci\u00f3n de 30 d\u00edas es una promesa de Factura.com con la que podr\u00e1s pedir tu reembolso dentro de los primeros 30 d\u00edas en tu primera compra.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\"><strong>T\u00e9rminos y condiciones:<\/strong><\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>El cliente de Factura.com s\u00f3lo podr\u00e1 hacer v\u00e1lida la garant\u00eda de reembolso 30 d\u00edas despu\u00e9s de la fecha de activaci\u00f3n de la orden de compra, pasada esta fecha no se realizar\u00e1 ning\u00fan tipo de reembolso.&nbsp;<\/li>\n\n\n\n<li>El reembolso no ser\u00e1 aplicable en re-contrataciones, plugins e integraciones, cotizaciones de personalizaci\u00f3n de PDF&#8217;s o cambios personalizados en la plataforma.<\/li>\n\n\n\n<li>De hacer efectivo el reembolso Factura.com solicitar\u00e1 la documentaci\u00f3n necesaria para dicho reembolso. Los reembolsos se llevar\u00e1n a cabo <strong>dentro de los \u00faltimos 5 cinco d\u00edas h\u00e1biles de cada mes y el m\u00e9todo del reembolso ser\u00e1 el mismo que del pago<\/strong>.<\/li>\n\n\n\n<li>SERVICIOS NO ACTIVADOS: si por la raz\u00f3n que fuere el servicio que el cliente\/ usuario contrata no puede ser activado, deber\u00e1 solicitar en un m\u00e1ximo de 30 d\u00edas posteriores al pago del servicio el reembolso, en caso de no solicitarlo dentro de los siguientes 30 d\u00edas en que el pago fue reflejado el reembolso no podr\u00e1 ser efectuado por Factura.com.<\/li>\n\n\n\n<li>FOLIOS CONSUMIDOS: si el n\u00famero de folios consumidos antes de los primeros 30 d\u00edas rebasa el 20% de lo contratado el reembolso ser\u00e1 proporcional a la cantidad de folios que no hayan utilizado.<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-css-opacity\"\/>\n\n\n\n<p class=\"wp-block-paragraph\"><img loading=\"lazy\" decoding=\"async\" width=\"25\" height=\"25\" class=\"wp-image-1086\" style=\"width: 25px;\" src=\"https:\/\/factura.com\/ayuda\/wp-content\/uploads\/2022\/06\/icono-globo-texto-1-azul.png\" alt=\"\"> Si requieres asistencia\/seguimiento a tu caso, crea una solicitud en el <a href=\"https:\/\/facturacom.atlassian.net\/servicedesk\/customer\/portals\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>Centro de Atenci\u00f3n Factura.com<\/strong><\/a>, si deseas aclarar dudas o informaci\u00f3n en general puedes contactarnos por el chat de atenci\u00f3n que est\u00e1 disponible dentro de tu panel de administraci\u00f3n.<\/p>\n<div id=\"af-was\">\n\t\t\t\t<h3>\u00bfFue \u00fatil este art\u00edculo?<\/h3>\n\t\t\t\t<a href=\"#\" id=\"af-yes\">Si<\/a>\n\t\t\t\t<a href=\"#\" id=\"af-no\">No<\/a>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-1\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-popup-1-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfQu\u00e9 est\u00e1 incorrecto?<\/h3>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-incorrect\">Este art\u00edculo contiene informaci\u00f3n incorrecta.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t\t<p>\n\t\t\t\t\t\t\t<a href=\"#\" class=\"af-response-select\" data-show=\".af-missing\">Este art\u00edculo no contiene la informaci\u00f3n que estoy buscando.<\/a>\n\t\t\t\t\t\t<\/p>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-2\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00bfC\u00f3mo podemos mejorarlo?<\/h3>\n\t\t\t\t\t\t<form id=\"af-feedback-form\" accept-charset=\"UTF-8\" method=\"post\">\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"authenticity_token\" name=\"authenticity_token\" value=\"3c878dea1c\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/wp-json\/wp\/v2\/posts\/932\" \/>\n\t\t\t\t\t\t\t<input type=\"hidden\" name=\"action\" value=\"af_response\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-response\" name=\"af-response\" value=\"Article was helpful\"\/>\n\t\t\t\t\t\t\t<input type=\"hidden\" id=\"af-post-id\" name=\"af-post-id\" value=\"932\"\/>\n\t\t\t\t\t\t\t<label for=\"af-feedback\"><span class=\"af-incorrect\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n est\u00e1 incorrecta:<\/span><span class=\"af-missing\">Por favor, ind\u00edcanos qu\u00e9 informaci\u00f3n falta:<\/span><\/label>\n\t\t\t\t\t\t\t<textarea rows=\"4\" minlength=\"20\" id=\"af-feedback\" name=\"af-feedback\" required><\/textarea>\n\t\t\t\t\t\t\t<div class=\"af-row\">\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-name\">Tu Nombre:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"text\" id=\"af-name\" name=\"af-name\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<div class=\"af-column\">\n\t\t\t\t\t\t\t\t\t<label for=\"af-email\">Tu Email:<\/label>\n\t\t\t\t\t\t\t\t\t<input type=\"email\" id=\"af-email\" name=\"af-email\" required value=\"\"\/>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<p class=\"af-error\"><\/p>\n\t\t\t\t\t\t\t<input type=\"submit\" value=\"Enviar\"\/>\n\t\t\t\t\t\t<\/form>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t\t<div id=\"af-popup-3\">\n\t\t\t\t<div>\n\t\t\t\t\t<div class=\"af-popup-content af-poopup-content-3\">\n\t\t\t\t\t\t<a href=\"#\" class=\"af-close-popup\">&times;<\/a>\n\t\t\t\t\t\t<h3>\u00a1Apreciamos tus comentarios!<\/h3>\n\t\t\t\t\t\t<p style=\"text-align: center;\">Tus respuestas ser\u00e1n usadas para mejorar nuestro contenido.<\/p>\n\t\t\t\t\t\t<h4>S\u00edguenos en nuestras redes sociales.:<\/h4>\n\n<div class=\"cont-redes centrado\">\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.facebook.com\/FacturaMexico\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-facebook\" aria-hidden=\"true\"><\/i><\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.youtube.com\/channel\/UCHIQwm1Y2z3OZJpDtO19RXw\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-youtube-play\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/twitter.com\/Factura_com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-twitter\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.linkedin.com\/company\/factura-com\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-linkedin\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.instagram.com\/facturacom\/\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\"><i class=\"fa fa-instagram\" aria-hidden=\"true\"><\/i>\n<\/a>\n<\/div>\n<div class=\"hi-icon-wrap hi-icon-effect-1 hi-icon-effect-1a\">\n<a href=\"https:\/\/www.tiktok.com\/@facturacom\" target=\"_blank\" rel=\"noopener\" class=\"hi-icon\">\n<div id=\"tiktok\">\n<img decoding=\"async\" loading=\"lazy\" src=\"https:\/\/cdn.factura.com\/images\/landings\/common\/tiktok-negro.png\" width=\"20\" class=\"tik img-top\">\n<\/div>\n<\/a>\n<\/div>\n<\/div>\n\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>Contamos con una garant\u00eda de satisfacci\u00f3n, revisa aqu\u00ed de qu\u00e9 trata&#8230;<\/p>\n","protected":false},"author":2,"featured_media":0,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_bbp_topic_count":0,"_bbp_reply_count":0,"_bbp_total_topic_count":0,"_bbp_total_reply_count":0,"_bbp_voice_count":0,"_bbp_anonymous_reply_count":0,"_bbp_topic_count_hidden":0,"_bbp_reply_count_hidden":0,"_bbp_forum_subforum_count":0,"inline_featured_image":false,"footnotes":""},"categories":[191,50],"tags":[320,321],"class_list":["post-932","post","type-post","status-publish","format-standard","hentry","category-planes-pagos","category-primeros-pasos","tag-garantia","tag-satisfaccion"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Garant\u00eda de satisfacci\u00f3n - Centro de Ayuda<\/title>\n<meta name=\"description\" content=\"En Factura.com, tu satisfacci\u00f3n es nuestra prioridad. 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