{"id":1749,"date":"2022-04-26T12:28:00","date_gmt":"2022-04-26T18:28:00","guid":{"rendered":"https:\/\/blog.factura.com\/?p=1749"},"modified":"2022-11-30T22:06:53","modified_gmt":"2022-12-01T04:06:53","slug":"comunicacion-asertiva-para-empresas","status":"publish","type":"post","link":"https:\/\/factura.com\/blog\/comunicacion-asertiva-para-empresas\/","title":{"rendered":"Comunicaci\u00f3n asertiva para empresas."},"content":{"rendered":"\n<p>La comunicaci\u00f3n es algo muy importante dentro de las empresas, ya que esto influye de forma directa la productividad de los empleados, por lo tanto parte de mejorar esta es siendo asertivos.<\/p>\n\n\n\n<p>En este art\u00edculo encontrar\u00e1s qu\u00e9 es la Comunicaci\u00f3n Asertiva y la importancia de aplicar el t\u00e9rmino a nuestras empresas.<\/p>\n\n\n\n<p>Para empezar debes saber que  la Comunicaci\u00f3n Asertiva se puede relacionar con otros conceptos tales como: resoluci\u00f3n de conflictos, liderazgo, trabajo en equipo etc.<\/p>\n\n\n\n<p>Estos conceptos que menciono son los que describiremos en el trayecto del art\u00edculo, ya que son los m\u00e1s comunes dentro del \u00e1mbito laboral. <\/p>\n\n\n\n<h2 class=\"wp-block-heading\">\u00bfQu\u00e9 es la Comunicaci\u00f3n Asertiva?<\/h2>\n\n\n\n<p>\u201cLa Comunicaci\u00f3n Asertiva no s\u00f3lo nos permite responder a los ataques verbales, a la burla, a la agresi\u00f3n y a la manipulaci\u00f3n en general, sino que adem\u00e1s nos permite mejorar la calidad de nuestras relaciones laborales y personales. Sin lugar a dudas, quienes se comunican asertivamente muestran una gran madurez emocional.\u201d Ezequiel Ponce.<\/p>\n\n\n\n<p>Es decir, es la habilidad que el ser humano tiene para expresar sus ideas y emociones a otras personas de forma &nbsp;abierta, directa,  honesta y con respeto. <\/p>\n\n\n\n<p>En el caso de las empresas refiere a la forma en que los l\u00edderes se dirigen y comportan &nbsp;para lograr mejorar la comunicaci\u00f3n interna entre sus empleados y viceversa.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Conceptos claves<\/h2>\n\n\n\n<p><strong>Comunicaci\u00f3n Asertiva y Liderazgo: <\/strong>&nbsp;Los l\u00edderes por lo general no son &nbsp;suficientemente asertivos, por lo tanto hay mayor probabilidad de que no se defiendan as\u00ed mismos y a su organizaci\u00f3n.<\/p>\n\n\n\n<p>Existen maneras de dirigirse a las personas de forma respetuosa para comunicar nuestras necesidades, es aqu\u00ed cuando la Comunicaci\u00f3n Asertiva debe aplicarse, cuando parte del objetivo es generar relaciones aut\u00e9nticas que hagan que el empleado trabaje con mayor motivaci\u00f3n.<\/p>\n\n\n\n<p><strong>Comunicaci\u00f3n Asertiva y resoluci\u00f3n de conflictos:<\/strong> &nbsp;En las empresas los conflictos ocurren desde diferentes \u00e1ngulos, pero probablemente los m\u00e1s comunes sean el mal clima de trabajo, la poca empat\u00eda por parte de los l\u00edderes o inconformidades de los empleados. <\/p>\n\n\n\n<p>En esta situaci\u00f3n la Comunicaci\u00f3n Asertiva tiene diferentes enfoques para la resoluci\u00f3n de problemas, se puede aplicar la negociaci\u00f3n, conciliaciones, mediaciones, conferencias de conciliaci\u00f3n, arbitraje, consenso y conferencia comunitaria. <\/p>\n\n\n\n<p><strong>Tambi\u00e9n podr\u00eda interesarte:<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><a href=\"https:\/\/factura.com\/blog\/que-responder-cuando-se-cree-que-cobramos-caro\/\">\u00bfQu\u00e9 responder cu\u00e1ndo los clientes creen que cobramos caro?<\/a><\/li><li><a href=\"https:\/\/factura.com\/blog\/la-importancia-de-la-mision-vision-y-valores-en-tu-empresa\/\">La importancia de la Misi\u00f3n, Visi\u00f3n y Valores en tu empresa<\/a><\/li><\/ul>\n\n\n\n<p><strong>Trabajo en Equipo:<\/strong>  El trabajo en equipo es un tema crucial ya que es aqu\u00ed cuando expresamos lo que sentimos y pensamos  a otros sobre alguna tarea o proyecto en especial. <\/p>\n\n\n\n<p>El tema es complicado porque en una situaci\u00f3n de trabajo en equipo debemos aprender a escuchar a otros y respetar el punto de vista de cada quien. <\/p>\n\n\n\n<p>En ocasiones podemos toparnos con comentarios que no van a ser del agrado del grupo, &nbsp;aqu\u00ed es importante conocer los roles de cada miembro del equipo para poder mantener una Comunicaci\u00f3n Asertiva. <\/p>\n\n\n\n<p><h2><strong>\u00bfQu\u00e9 debemos tomar en cuenta en la comunicaci\u00f3n asertiva? <\/strong><\/h2><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Ser claros y concretos:<\/strong> Decir espec\u00edficamente lo que queremos. Si nos limitamos a insinuar, corremos el riesgo de ser mal interpretados por los dem\u00e1s.<\/li><li><strong>Ser breves:<\/strong> Ya lo dice el adagio popular \u201clo bueno, si breve, dos veces bueno\u201d. Si argumentamos extensa y constantemente, nuestros argumentos perder\u00e1n peso.<\/li><li><strong>Disculparse:<\/strong> Cuando es necesario, est\u00e1 bien: si hacemos reclamos leg\u00edtimos, las excusas sobran; de otra manera, parecer\u00e1 que nos sentimos culpables y nos veremos inseguros. No obstante, siempre debemos hablar con respeto.<\/li><\/ul>\n\n\n\n<p><h2><strong>Ventajas de ser asertivo.<\/strong><\/h2><\/p>\n\n\n\n<p>Utilizar la comunicaci\u00f3n asertiva disminuye los niveles de estr\u00e9s&nbsp;(no nos sobrecargamos con excesivas responsabilidades, como les ocurre a las personas que no saben decir \u201cno\u201d), nos ayuda a controlar el mal genio, y mejora nuestras habilidades de afrontamiento, pues nos permite expresarnos efectivamente,&nbsp;defender nuestro punto de vista, a la vez que respetamos el de los dem\u00e1s.<\/p>\n\n\n\n<p><h2><strong>Recomendaciones para ser una persona asertiva.<\/strong><\/h2><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li><strong>Eval\u00faa la forma en la que te comunicas:<\/strong> \u00bfExpresas tus opiniones o te quedas callado? \u00bfDices s\u00ed a todo lo que te digan los dem\u00e1s? \u00bfJuzgas o culpas a los dem\u00e1s constantemente? Identifica tu estilo comunicativo, para poder realizar los cambios a que haya lugar.<\/li><li><strong>Expr\u00e9sate, incluy\u00e9ndote en lo que dices:<\/strong> Esto te permitir\u00e1 hacerle saber a los dem\u00e1s lo que est\u00e1s pensando o sintiendo, sin parecer que est\u00e1s acusando.<\/li><li><strong>Practica decir &#8220;NO&#8221;.<\/strong><\/li><li><strong>Ensaya lo que quieres decir.<\/strong><\/li><li><strong>Utiliza el lenguaje corporal:<\/strong> Recuerda que la comunicaci\u00f3n no es s\u00f3lo verbal.&nbsp;Mant\u00e9n una postura erguida, haz contacto visual regular, mant\u00e9n una expresi\u00f3n facial neutra o positiva, no cruces los brazos ni las piernas.<\/li><li><strong>Mant\u00e9n tus emociones bajo control: <\/strong>El conflicto es dif\u00edcil para la mayor\u00eda de nosotros. Tal vez est\u00e9s enojado\/a o frustrado\/a, o tengas ganas de llorar. Aunque estos sentimientos son normales, pueden dificultarnos el resolver los conflictos.&nbsp;Si est\u00e1s emocionalmente afectado\/a, espera un poco.&nbsp;Respira profundo, mant\u00e9n la calma y habla con voz uniforme y firme.<\/li><li><strong>Hazlo poco a poco: <\/strong>Es importante que practiques estas habilidades con personas cercanas a ti. Esto te permitir\u00e1 evaluarte, y de ser necesario, hacer los ajustes correspondientes.<\/li><\/ul>\n\n\n\n<p class=\"has-background\" style=\"background-color:#fcb9002e\">\u00a1Esperamos que esta informaci\u00f3n te sea \u00fatil! Si te gust\u00f3 o sirvi\u00f3 mucho este art\u00edculo puedes compartirlo en tus redes sociales y etiquetar a tus amigos. Y tambi\u00e9n te queremos recordar que en Factura.com tenemos planes de facturaci\u00f3n electr\u00f3nica para ti y\/o tus amigos y an\u00edmate a conocernos.&nbsp;<strong>\u00a1Incluso puedes probar la&nbsp;<\/strong><a href=\"https:\/\/factura.com\/registro\" target=\"_blank\" rel=\"noreferrer noopener\"><strong>plataforma 15 d\u00edas gratis<\/strong><\/a><strong>!<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-social-links is-content-justification-center is-layout-flex wp-container-core-social-links-is-layout-16018d1d wp-block-social-links-is-layout-flex\"><li class=\"wp-social-link wp-social-link-facebook  wp-block-social-link\"><a rel=\"noopener nofollow\" target=\"_blank\" href=\"https:\/\/www.facebook.com\/FacturaMexico\" class=\"wp-block-social-link-anchor\"><svg width=\"24\" height=\"24\" viewBox=\"0 0 24 24\" version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" aria-hidden=\"true\" focusable=\"false\"><path d=\"M12 2C6.5 2 2 6.5 2 12c0 5 3.7 9.1 8.4 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